Staff is a Joke. We were there for a wedding and needed the shuttle to take us to the reception. The guy behind the reception desk did'nt have a clue about anything and just wanted us to leave him alone so he could continue to play on his phone. Rooms are old but clean. Beds are comfortable but don't plan on sleeping. Walls must be paper thin as you could hear everything going on around you, that is if you could hear over the sound of the air conditioner that rattled like a Harley!! Very cheap feeling hotel without the cheap price tag.. There is far better for less.. I would not recommend this hotel to anyone. Shame as it is in a convenient location..
I stayed at the Country Inn on September 10, the evening of my 45th class reunion. Someone from the reunion committee "blocked " rooms for that night. After being notified of the rooms blocked, a week and half later I booked a room on line. I used my Club Carlson Visa to reserve it. My stay was pleasant, but arrived for check in to a sign that someone would be with me shortly they were helping another guest. (1 person at the front desk?) I signed for my room and proceeded on to a wonderful reunion. Checked out the next day, received my receipt and left. When I received my credit card statement I had been charged twice for 2 different amounts for the stay. I left a message for KYLE the Asst General Manager. He returned my call the next day, asking to Speak to Christina???? Not me. I said no one by that name here. He said that was the name left on voice mail, I then gave him my name. "Oh yeah" was the response. I was told the second charge was the hold on my card. I said you cannot hold an amount on my credit card, only a debit card. I told him I had booked one room on line and signed for one room. He refused to help solve the problem and told me the charge would drop off my account in 7 to 10 business days. Terrible customer service! Will not stay at a Country Inn and Suites every again!!!!!!!!! Called credit card company and am disputing the charge.
Stayed here the night of my wedding. Was a good stay. Rooms were clean and staff was friendly. Pool area was clean and well organized.
Great breakfast, fairly convenient location. As is the case at all Country Inns I have stayed at, the pillows quickly compress to almost nothing. The water pressure leaves a bit to be desired. Friendly service, especially the breakfast attendant who brought out extra food for our group of overnight workers returning from a long shift near the end of breakfast hours.
Great Breakfast, The staff had plenty of Hot cocoa, Hot Cider, and Hot Coffee. The beds we're quite comfortable. The room was quite clean.
Country Inn Suites By Carlson Germantown Wi is a US Lodging based in Germantown, Wisconsin. Country Inn Suites By Carlson Germantown Wi is located at W 188 North 11020 Maple Road, Germantown, WI 53022, USA.
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